Job Detail: Service Desk Lead/Manager

Job Order #10736
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Post Date Job Tile Location Category
11/4/2019 Service Desk Lead/Manager Houston - Texas Information Technology

Description:


Walker Elliott is working with a growing MSP based in Houston. They are looking for a Strong Service Desk Lead who can grow into a Manager Role. Must have experience working and managing dispatch for a Managed Service Provider-MSP

 

Service desk lead/Manager-Position responsibilities.

  • Manage, support all service desk and help desk specialists as well as application support specialists
  • Monitor, report, and analyze team performance
  • Respond directly to support issues and service requests
  • Work to Insure resolution of incidents in a timely manner
  • Maintain customer satisfaction by maintaining c communication on all service items
  • Carry out hardware & software installations/deployments
  • Provide desktop, infrastructure, and field support
  • Manage an on-call rotation for support services
  • Assist in identifying trends in support requests
  • Develop and maintain support and operational processes
  • Develop, manage and maintain vendor relationships
  • Manage vendor support services and client interactions

 

Requirements • Bachelor’s Degree (preferred)

  • 5+ years in an MSP/ Managed Services Provider Organization
  • Oil and Gas experience strongly preferred
  • 2 + years in a leadership role.
  • Strong hands on experience with Microsoft Office products (Office 365Word, Power Point, Excel

There is tremendous room for growth with this client. Must have excellent communication skills.

Do not apply unless you are authorized to work in the United States for any employer as client company cannot sponsor or transfer visas at this time.

Walker Elliott is an Equal Opportunity Employer.

For additional information, please email your resume to resumes@walker-elliott.com or apply online.


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


 

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Walker Elliott

10777 Westheimer, Suite 220
Houston, TX 77042
Phone: 713-482-3750

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